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Frequently Asked Questions Ordering Logging On Opening and Saving Arranging Guests and Tables Printing Technical |
I can't login / I haven't received my password yet. Once you've paid, you'll normally receive your password by email within a few minutes. However, please allow up to 24 hours to account for delays in email. Unfortunately sometimes emails do go astray so do check your junk/spam folders to make sure it hasn't gone in there. If you're struggling to login successfully, carefully check you're typing the username and password correctly. You might like to copy and paste using CTRL-C and CTRL-V. If you've forgotten your password, you can have a new one sent to you using our recover password page. My plan prints too small / How do I increase the font size? When your plan is printed, it is scaled to 'best fit' the paper size you select. Keeping empty/blank space on your plan to a minimum ensures you get the best results. Move tables closer together if you can and drag the edges of the plan in. The less empty space there is, the better it'll scale. How can I make the plan bigger to fit more tables in? You can make the plan bigger or smaller by dragging the little boxes that are in the middle of the right and bottom edges of the plan. [View Screenshot] How do I add a title or subtitle? There are options in the "Print" menu for a title and subtitle. These are automatically added to the top of your plan when you create the PDF ready for printing. My scrollbars aren't working There is a minor incompatibility in latest version of Google Chrome - if your plan is larger than the screen, the scrollbars don't allow you to scroll the plan. Until Google fix this, please use the arrow keys on your keyboard instead or a mouse scroll wheel if you have one. Scaling - How do I adjust the plan to match my room/marquee dimensions? Exact scaling is not supported by Toptableplanner. As table and chair sizes may vary from venue to venue, we wouldn't be able to guarantee precise measurements and so a plan would not be accurately to scale. You can, however, use the gridlines on the plan as a guide. Firstly, find out the measurements of the tables your venue will be using. You can then add a table to your plan and see how many grid squares that table occupies, and consequently how big each grid square represents in reality. Finally, you can adjust your plan to match the dimensions of your room/marquee. Whilst it won't be completely precise, it should give you a close approximation. When I print my place cards the names don't line up correctly. Firstly you need to make sure you've selected the right place card sheets from the "Print" menu. You also need to ensure you're using compatible place cards as Toptableplanner only supports certain products. The most common problem is the "Page Scaling" option in the "Print" menu of Adobe Reader. Ensure that you've set "Page Scaling" to "None". [View Screenshot] |
